EmeraldWay Coaches - Terms and Conditions
Welcome to EmeraldWay Coaches. These Terms and Conditions govern your use of our intercity bus travel, guided bus tours, group charter services, shuttle services, and travel planning assistance (collectively, "our Services"). By accessing or using our online platform or engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our Services.
1. Definitions
- "Our Services" refers to the intercity bus travel, guided bus tours, group charter services, shuttle services, and travel planning assistance provided by EmeraldWay Coaches.
- "You" or "Your" refers to the individual or entity accessing or using our Services.
- "We," "Us," or "Our" refers to EmeraldWay Coaches, located at 2847 O’Connell Street, Suite 12, Dublin, Leinster, D01 F5P2, Ireland.
- "Online Platform" refers to our website and any related online services provided by EmeraldWay Coaches.
2. Booking and Payments
All bookings for our Services are subject to availability. Full payment or a deposit, as specified during the booking process, is required to confirm your reservation. Prices are subject to change without prior notice, but any change will not affect confirmed bookings for which payment has been received.
- Intercity Travel: Fares are for transport only and do not include meals or accommodation unless explicitly stated.
- Guided Tours: Tour prices typically include transport and specified attractions or activities. Exclusions will be clearly outlined.
- Group Charters/Shuttles: Quotes are based on specific requirements and are valid for a limited period.
3. Cancellations, Refunds, and Amendments
Our cancellation and refund policy varies depending on the type of service booked. Specific terms will be provided at the time of booking. Generally:
- Cancellations made a specified number of days before the travel date may be eligible for a partial or full refund, less any administrative fees.
- Late cancellations or no-shows typically result in forfeiture of the payment.
- Amendments to bookings are subject to availability and may incur additional charges.
- EmeraldWay Coaches reserves the right to cancel or alter routes, schedules, or tours due to unforeseen circumstances (e.g., weather, road closures, operational issues). In such cases, we will endeavour to offer an alternative or a refund.
4. Passenger Conduct and Responsibilities
Passengers are expected to conduct themselves in a manner that does not disturb other passengers or the bus crew. We reserve the right to refuse service or remove any passenger who, in our sole discretion, acts in a disruptive, abusive, or unsafe manner. Smoking, vaping, and the consumption of alcohol are strictly prohibited on board our coaches. Passengers are responsible for their personal belongings. While we take reasonable care, EmeraldWay Coaches is not liable for lost, stolen, or damaged luggage or personal items.
5. Travel Documents and Health
It is your responsibility to ensure you have all necessary travel documents (e.g., valid ID, visas for international travel if applicable). For certain tours, you may be required to disclose relevant medical conditions that could affect your ability to participate safely. We reserve the right to decline participation if we believe it poses a risk to your health or the safety of others.
6. Limitation of Liability
EmeraldWay Coaches shall not be liable for any loss, damage, injury, delay, or inconvenience incurred by you or your property resulting from causes beyond our control, including but not limited to acts of God, strikes, natural disasters, governmental actions, or traffic unforeseen circumstances. Our liability for any claim arising out of or in connection with our Services shall not exceed the amount paid by you for the specific service in question.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of EmeraldWay Coaches or its content suppliers and is protected by Irish and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
8. Privacy Policy
Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is available separately on our online platform. By using our Services, you consent to the data practices described in our Privacy Policy.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Ireland. Any dispute arising out of or in connection with these Terms and Conditions or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Ireland.
10. Changes to Terms
EmeraldWay Coaches reserves the right to update or modify these Terms and Conditions at any time without prior notice. The updated Terms will be effective upon posting on our online platform. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions about these Terms and Conditions or our Services, please contact us:
EmeraldWay Coaches
2847 O’Connell Street, Suite 12
Dublin, Leinster, D01 F5P2
Ireland