EmeraldWay Coaches Privacy Policy
EmeraldWay Coaches is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our intercity bus travel, guided bus tours, group charter services, shuttle services, and travel planning assistance.
1. Information We Collect
We collect various types of information in connection with the services we provide:
- Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information (e.g., credit/debit card details).
- Travel Information: Booking details, travel dates, departure and arrival locations, special requests (e.g., accessibility needs), and passport details (if required for international travel).
- Correspondence: Records of your communications with us, including customer service inquiries and feedback.
- Website Usage Data: Information about how you interact with our online platform, such as IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information is collected through cookies and similar technologies.
2. How We Collect Your Information
We collect information in several ways:
- Directly from you: When you make a booking, register for an account, contact our customer service, participate in surveys, or subscribe to our newsletters.
- Automatically: As you navigate through our online platform, we may use cookies, web beacons, and other tracking technologies to collect certain information about your equipment, browsing actions, and patterns.
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide our services: To process bookings, manage your travel, provide customer support, and fulfill contractual obligations.
- For communication: To send you booking confirmations, updates about your travel, service announcements, and respond to your inquiries.
- For marketing and promotions: With your consent, to send you information about our services, special offers, and promotions that may be of interest to you.
- To improve our services: To understand how our online platform is used, diagnose technical problems, and improve the user experience and service offerings.
- For legal compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights or property.
4. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and providing services, such as payment processors, IT support, and marketing platforms. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use secure technologies for data transmission and storage, and our employees are trained on data protection best practices.
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR), including:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by post at:
EmeraldWay Coaches
2847 O’Connell Street, Suite 12
Dublin, Leinster
D01 F5P2
Ireland